Returns Policy
Simple return policy. No forms to print. No questions you have to justify. Here is what we cover and what we need from you.
If your item arrives broken, cracked, damaged, or not working right, email us at atelier@thespiritualsurplus.com within 7 days of delivery. Include your order number and a photo of the damage.
We will send you a replacement or refund you in full. We pay the return shipping on damaged items. If you want a replacement instead of a refund, we will ship it the same day.
Changed your mind? No problem. Email us within 14 days of delivery. The item must be unused and in its original packaging. We do not accept returns on opened candles, used oils, or items that show signs of use.
You pay return shipping. We recommend using a trackable carrier because we cannot be responsible for lost return packages. Once we receive the item, we issue the refund within 5 to 10 business days.
We cannot accept returns on these items:
If any of these arrive damaged, email us anyway. We handle those case by case.
Once we receive your return, we process the refund within 5 to 10 business days. The money goes back to your original payment method (credit card or PayPal). Your bank may take additional time to show the refund on your statement. We cannot control that part.
If we sent you the wrong item, email us. We will send the correct item right away and email you a prepaid return label for the wrong one. We pay for everything.
Trade Program returns follow a different process. Email your account contact directly. They will handle it. If you do not know who that is, email atelier@thespiritualsurplus.com with your account name and we will connect you.
Email atelier@thespiritualsurplus.com. We answer within one business day. No scripts. No runaround.
Email us your order number. We will walk you through it.
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